![]() ![]() Lenders that offer multiple government-backed mortgage options are ranked more favorably. Affordability: Does the lender offer lower-cost mortgage options? Does it have flexible credit requirements? Lenders that offer mortgages with features that make them more accessible to those with lower incomes or rocky credit histories earn higher ratings in this category.We also look at whether the lender has both fixed- and adjustable-rate mortgages, and the term lengths it offers. After that, lenders can receive higher ratings for offering less common types of home loans (such as USDA mortgages, renovation loans, or HELOCs). The main types of mortgages we look for are conforming, jumbo, FHA, and VA mortgages. Loan types: If a lender offers a variety of different mortgage options, we rate it more favorably.When reviewing mortgage lenders, we look at four main criteria: Yes, Rocket Mortgage is a real mortgage lender that's licensed to lend in all 50 states. Although Quicken Loans paid the settlement, the company never admitted to mortgage fraud. The Justice Department claimed Quicken Loans approved mortgage applications it shouldn't have. In 2019, the US Justice Department required Rocket Mortgage's parent company Quicken Loans to pay $32.5 million for alleged mortgage fraud. The BBB measures trustworthiness based on response to customer complaints, honesty in advertising, and transparency about business practices. It also has an A+ rating from the Better Business Bureau. Power for 11 consecutive years, and it ranked as No. Rocket Mortgage ranked as the top lender for customer satisfaction from J.D. To talk about an in-process loan, closed loan, or signing in, call Monday through Friday from 8:30 a.m. If you need to talk about a new mortgage, you can talk with someone over the phone Sunday through Friday from 9 a.m. ET to midnight ET, or weekends from 9 a.m. Chat online with a live representative Monday through Friday from 7 a.m. You can chat online with an automated assistant 24/7. The minimum credit score requirements depend on which type of mortgage you get. ![]() Rocket Mortgage doesn't allow alternative credit data, so it's a better fit for borrowers with good credit scores. For example, you could show proof that you have a history of paying utility bills on time. Some lenders allow you to apply with alternative credit data if you either don't have a credit score or have a very poor one.
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